Corrections
Everything this site has got wrong, dated, with the original claim still visible. A verdict is never silently edited.
The rule
When a verdict changes, the original claim stays on this page, in our own words, next to what replaced it. Nothing is quietly rewritten.
A site that asks companies to be accountable for what they published, and then edits its own history when it gets something wrong, has no standing to ask. Keeping the original visible is what makes the rest of the site cost something — it means a grade can be held against us later.
Corrections are content in the repository, so publishing one is an ordinary commit and the record of what we got wrong sits in the same history as the record of what we said.
How to file one
Email the address in security.txt. The four things that make a correction actionable on the day it arrives:
- Which page, and which sentence on it.
- What is wrong with it — the fact, the quotation, the grade, or the attribution.
- The document that shows so, with a URL and the date you read it.
- Whether you are the company. Not required, but it changes what we do: a company's reply is published verbatim beside its verdict whether or not we agree with it.
Disputes that are not errors are still published. If a company thinks a correct grade is unfair, that argument goes on its verdict page in the company's own words, under the same rule everything else is held to.
A correction that changes a grade also changes the scoreboard, the feeds and the public JSON, because all three derive from the same verdict rather than storing their own copy. There is nowhere for a stale grade to hide.
The record
- Grade changedED
Example Publisher Group
Example Publisher Group offers no way to refuse personalised advertising on its free tier.
Example Publisher Group offers a refusal on its free tier, behind five clicks in account settings.
How it happened. The preferences dashboard was read on desktop, where the control is one level deeper than on mobile and sits under a heading that does not contain the word advertising. The clause we quoted was accurate; our reading of the dashboard was not, and the grade rested on the dashboard.
- Wrongly attributed
ID5
ID5's opt-out binds a single device rather than an account, according to its privacy policy.
ID5's opt-out binds a single device rather than an account. This is recorded from the opt-out page, not the privacy policy, which does not address it.
How it happened. Two documents were read in one sitting and the finding was filed against the wrong one. The finding held; the citation did not. A clause must be checkable against the document it is attributed to, and this one was not.